Customer Success Manager CV Example & Writing Guide
Customer success manager with 5 years retaining and growing SaaS accounts through proactive engagement.
Regional CV conventions
These examples share the same content worldwide. The header, length and personal-data rules change by region. Showing guidance for UK (CV).
Length
One page under 5 years experience, two pages maximum for senior roles.
Photo
Not expected. Leave the photo off unless the employer asks for one.
Personal data
Name, phone, email and location only. Do not include date of birth, marital status or nationality.
Good to know
UK CVs follow the same no-photo, no-personal-data rule as North America.
Sample Professional Summary
"Customer Success Manager with 5 years retaining and growing SaaS accounts in mid-market. Track record of 98% gross retention and consistent expansion revenue. Strong in health scoring, QBRs, and onboarding design."
Example Achievement Bullets
- ✓Maintained 98% gross retention across a 60-account book worth £2.4M ARR through structured QBRs and health scoring
- ✓Drove £620K in expansion revenue by identifying upsell signals in product usage data
- ✓Reduced time-to-value for new customers from 45 days to 18 through a rebuilt onboarding sequence
Core Skills
Recruiter tips for Customer Success Manager CVs
- Customer success CVs should lead with retention and expansion numbers. Net retention is the metric hiring managers scan for.
- Show your book size and ARR. Managing a £2M book is very different from a £20M book.
- Name the motion: high-touch, low-touch, scaled. CSM roles differ enormously by segment.
- Mention health scoring and churn prediction frameworks, they separate strategic CSMs from reactive support.
Common CV mistakes for Customer Success Managers
- ✗Listing activities (calls, QBRs, emails) without retention or expansion results
- ✗No book size or ARR context
- ✗Conflating customer support with customer success
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